Privacy policy

Last update: 11/02/2025

La Clinique de physiothérapie cranio-cervicale et temporomandibulaire (hereinafter “the Clinic”) places great importance on respecting privacy and protecting the personal information of its clients, staff, and suppliers. This privacy policy was established to govern the Clinic’s practices regarding the collection, use, disclosure, and protection of personal information.

This policy outlines how the Clinic collects, uses, discloses, and protects personal information. The Clinic’s practices comply with Quebec’s Act Respecting the Protection of Personal Information in the Private Sector as well as other applicable laws and regulations. This policy does not apply to information that does not constitute “personal information” within the meaning of the relevant privacy legislation.

Information Collected by the Clinic

If you fill out an online form on the Clinic’s website, your personal information will be used solely to process your request. The retention criteria for your information are based on the type of data provided. Under no circumstances will this information be disclosed to third parties without your express consent, except in specific cases provided for by law. The Clinic never discloses your confidential information (name, address, phone number, email address) to third parties, nor does it sell or trade any data collected during a visit to the website.

The information provided is shared with the Clinic’s staff only to the extent necessary for the performance of their duties. All staff members are familiar with this policy and their responsibilities regarding confidentiality.

Other Types of Information Collected by the Clinic

As soon as you access the Clinic’s website, certain non-identifying information is automatically collected, including the country from which you are accessing the site, your domain name and IP address, as well as your browser and operating system. The Clinic uses this information strictly for statistical purposes to analyze traffic to the site and improve the user experience.

Retention of Personal Information

All personal information collected by the Clinic is protected using appropriate security measures based on the sensitivity of the data. The Clinic stores all digital personal information, including data collected through the website, in confidential databases on secure servers with high-level protection systems to prevent unauthorized access or misuse. The Clinic regularly assesses and updates its equipment and security procedures as needed.

Additionally, any medical clinic, employer, insurer, or government agency doing business with the Clinic remains responsible for retaining, in accordance with applicable laws and regulations, all required elements of the users’ electronic medical record for their clinic or organization. The Clinic will retain user data for as long as these third parties require. Upon written request from any third party doing business with the Clinic, the Clinic agrees to delete the data after use.

Cookies

The Clinic may use cookies to measure website traffic. This harmless technology is widely used on the internet. It cannot transmit computer viruses or identify you personally. You may refuse cookies at any time by changing your browser settings. If you refuse cookies, you will still have access to the website, but your browsing experience may be affected, and you may not be able to access certain services that require registration.

Right of Access and Correction

In accordance with applicable laws, you may access the personal information the Clinic has collected about you at any time and request corrections if necessary by contacting us. The Clinic’s staff may ask you to provide valid identification for verification purposes.

Disclaimer

The Clinic reserves the right to modify this policy at any time without prior notice. You may consult the most current version at any time on the website. For any questions regarding this policy, please contact the Clinic’s staff.

Phone: (819) 777-0004
Fax: (819) 777-1473
Administrative Office
15, rue Gamelin, Suite 602
Gatineau, Quebec J8Y 6N5